Effective date:
9th March 2020
Last updated:9th March 2020
Item descriptions, deliverables and lead times
Remote Installations
Lead time (all items)
The next three available dates for installations are offered 5 working days from submission and validation of pre-installation checklist.
Note:If the deliverables cannot be fulfilled in a single remote session then additional remote sessions will be undertaken until work is completed.
Item Description:Go Integrator for Webex Calling basic client installation - up to two clients
- Review of pre-installation checklist and confirmation that pre-requisites are met.
- Install client software on first desktop device and ensure it connects to the telephone system and controls handset as expected.
- Undertake same exercise on a second desktop device with on-site resource observing.
- Assist on-site resource with configuration of third desktop device.
- Provide telephone support for the remainder of the day and the following day should the on-site resource require it.
Item Description:Go Integrator for Webex Calling basic client installation and "Standard / Controlled" application integration - up to two clients
- Review of pre-installation checklist and confirmation that pre-requisites are met.
- Install client software on first desktop device and ensure it connects to the telephone system and controls handset as expected.
- Set up and test application integration on a single user PC.
- Undertake same exercise on a second desktop device with on-site resource observing.
- Assist on-site resource with configuration of third desktop device.
- Provide telephone support for the remainder of the day and the following day should the on-site resource require it.
Item Description:'Standard / Controlled' application integration only (new site) up to two clients
- Review of pre-installation checklist and confirmation that pre-requisites are met.
- Set up and test application integration on a single existing user PC already installed and configured with client software.
- Undertake same exercise on a second desktop device with on-site resource watching observing.
Provide telephone support for the remainder of the day and the following day should the on-site resource require it.
Item Description:'Standard / Controlled' application integration only (existing site) up to two clients
- Review of pre-installation checklist and confirmation that pre-requisites are met.
- Set up and test application integration on a single existing user PC already installed and configured with client software.
- Assist on-site resource with configuration of second desktop device.
- Provide telephone support for the remainder of the day and the following day should the on-site resource require it.
