Operating Modes

Go Integrator for Webex Calling can operate in either of two modes: Tray menu mode or AppBar mode.

The features and functions are almost identical with only slight differences between the two modes.

The mode is user-configurable via Configuration > Interface > AppBar mode after login.

The default is Tray menu mode (AppBar position set to "none").

Tray Menu

In the default Tray menu mode, Go Integrator for Webex Calling runs as a system tray program, displayed as a coloured circle icon.

The icon color represents the current user status: e.g. green for ready or available status.

To open the Tray menu to access tools and settings, right-click the Go Integrator for Webex Calling icon in the system tray.

Icon Definitions:

Home:Return to main Tray mode menu

Recent Calls:Summarised call history

Help:Search and open relevant topics in online help

Exit:Log out or Exit Go Integrator for Webex Calling

To keep the Go Integrator for Webex Calling tray icon visible, drag and drop the icon to the taskbar:

Related topic: Configuration.

Related topic: Presence.

Related topic: Address Book.

Related topic: Call History.

Related topic: Call Toolbar.

Related topic: Related Data.

AppBar

If preferred, Go Integrator for Webex Calling can operate as a native, docked Windows tool bar called "Appbar" mode.

To enable Appbar mode, right-click on the Go Integrator for Webex Calling system tray icon and select Configuration.

Note:The Go Integrator for Webex Calling system tray icon will no longer be presented but the icon showing user status is instead displayed at the top of the AppBar.

Under the "Interface" configuration page, select from the drop down list the desired position for the AppBar, left or right of screen and then "Save" settings. Selecting "None" will return to Tray mode.

The AppBar is displayed, docked to the side of the Windows desktop.

The features and functions of AppBar mode are similar, but not identical, to Tray menu mode:

Status Indicator: represents the current user status: e.g. green for ready/available

Search:Address Book Search-enter characters to search by name

Presence: Co-workers User list generated from the telephone system

Calls: Call History, Free-type dial entry bar and Preferred Device selection

Call Toolbar:Dockable call control toolbar with optional Call Centre functions

Related Data: Opens the Related Data window to quickly locate and present additional data related to the caller.

Help:Search and open relevant topics in online help

Configuration:Go Integrator for Webex Calling client configuration settings

Exit:Log out or Exit Go Integrator for Webex Calling

Icon Status Indicator

In either Tray menu mode or AppBar mode, the Go Integrator for Webex Calling icon color displayed represents the status of your user extension:

Green:User is ready/available

Red: User is busy (flashing indicates ringing)

Amber: User is away (flashing indicates current call on hold)

No Entry sign: User is set to Do Not Disturb